Refund policy
Last updated: 26 October 2026
This policy applies to consumer purchases of printed catalogues from Duveen.
Cancel or return an order
Sign in with the email address used for your order, open the order and choose the cancellation or return option. You will receive an email confirming your request. You may also notify us at richard@hessink.com, by telephone on +31 6 53328680, or by post to the address below. You do not have to use the online function or provide a reason.
14-day right of withdrawal
You may withdraw from your purchase from the time you place your order until 14 calendar days after the day you, or a person you nominate other than the carrier, receive the last item or part of your order. If the final day falls on a weekend or public holiday, the period extends to the next business day.
Send your clear decision to withdraw before this deadline. You may use the model form below, but it is not compulsory. Our confirmation or prior approval is not required for a valid withdrawal. Ordinary signed and numbered catalogue sets are covered by this policy.
Returning the catalogue
After notifying us, send the catalogue back within 14 days. Sending it before that period expires is sufficient.
Return address
Duveen
Mulertstraat 53
8061 CD Hasselt
The Netherlands
Please return all three volumes and the slipcase, packed securely, preferably in the original shipping box. You may open the packaging and inspect the set as you would in a shop. Original packaging is not a condition of your withdrawal right. You are only responsible for any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the set.
Return costs
For a change-of-mind return, you arrange and pay the direct cost of return shipping. The cost depends on your location and chosen carrier. The complete set weighs approximately 9.7 kg including its shipping box. We recommend a tracked service and keeping proof of posting. We do not charge a restocking fee.
If the catalogue is damaged, incorrect or otherwise does not meet the purchase agreement, contact us so we can arrange an appropriate solution. Where a return is needed for such a problem, Duveen pays the necessary return shipping costs. Your statutory rights for faulty goods continue after the withdrawal period.
Refunds
We refund payments received for the returned purchase, including the cost of our least expensive standard outbound delivery when the entire order is returned. Extra charges for a delivery upgrade are not refundable. For a partial return, the original delivery charge does not have to be refunded.
Refunds are made without undue delay and within 14 days after we receive your withdrawal notice. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever occurs first. We use the original payment method unless you expressly agree otherwise, and charge no refund fee.
Model withdrawal form
Complete and send this form only if you wish to withdraw from your purchase. You can copy it into an email or print it.
To: Duveen, Mulertstraat 53, 8061 CD Hasselt, The Netherlands; richard@hessink.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Goods: ____________________
Order number (if available): ____________________
Ordered on / received on: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s), only if submitted on paper: ____________________
Date: ____________________
Delete the wording that does not apply.